THE GRADUATION ATTIRE STORE: The finest cap and gown clothing apparel in the market plus all special endowment degree accessories.

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FAQ

When will my order ship?

Weekday orders that are received before 3:00 PM, Mountain Time, will be shipped out on the same day that the order is placed.

Orders on Saturday and Sunday will be shipped the Monday following the order.

If we are unable to ship your order the day it is placed, we may upgrade the shipping method if necessary to ensure delivery in the requested period of time. If we have reason to suspect your order may not arrive in time, we may attempt to contact you using the phone or email information you submitted with your order.

NOTE: Custom orders may take one or two weeks after your purchase to be shipped.

 

Can I get product customization?

We offer customization of embroidered for stoles and engraved plaques. You can also request customization of colors or styles for any product ordered.

Custom print or embroidery will usually only add a week to your order delivery timeframe. Orders requiring custom manufacturing will be shipped approximately one week after the order is placed. 

 

How long will it take for my graduation products to arrive?

We have different shipping options available. Shipping estimates begin the business day after your order is placed.

  • Standard: Standard shipping is the lowest cost option (starting at about $5) if you are not in a hurry. Standard shipping can take up to 7 days to arrive.
  • Express: If you waited until the very last minute and you need your within 2-4 business days, Express shipping is really the only option available.

NOTE: Custom orders may take one or two weeks after your purchase to be shipped.


    Is the product that I need in stock/available?

    If a product is out of stock, you should see a warning message during the checkout process.

    Availability is usually not an issue.

     

    Is there any kind of shipping guarantee?

    While we can't control all the factors involved in the process of shipping, we will do our best to make sure that your order arrives on time for your graduation. If something goes wrong on our end and your products arrive after graduation (we would need to confirm through shipping tracking information that the package did not arrive in the specified amount of time), we can offer a full refund if you return the products to us promptly within 10 business days of receipt.

    We cannot offer refunds for packages that arrive late due to issues that occur if we can confirm the package has been delivered before your event.

     

    How do you handle returns?

    We are unable to accept returns of used products. If you are dissatisfied with an unused product for any reason, we are happy to accept returns. Returns must be made within 10 days of purchase, and the customer is responsible for shipping the product back to us before the refund can be processed. We are unable to refund the shipping portion of the order cost for non-defective products.

    If the products arrive damaged, we need to be notified of that within 3 business days of confirmed receipt, and the product must be returned within 10 business days of receipt. We may require that the product be returned to us before a refund will be processed. Custom orders are not refundable for any reason.

    Returns can be sent to Av Universidad #2749, 31000 Chihuahua, Chih. Make sure to include your order number, and call us in advance so we know to expect your return.